Don’t you still need the book for class?
Customer: (Storms up to my counter, holding a book and a receipt, speaking very fast) So they said downstairs that I need the card to get my refund and I don’t have my card so they sent me up to you.
Me: Uh… .
Customer: (Showing me the book and receipt, still upset.) I pre-paid for this and they got a Used copy, so said I could get a partial refund.
Me: (Understanding.) Oh, and you don’t have the card you paid with.
Customer: I don’t have my wallet on me.
Me: OK…well hold onto this (indicating receipt she put in my hand, along with the book), and just bring it back to the customer service desk when you have your wallet.
Customer: OK, fine. (Turns around and storms away… leaving me with her receipt and the book she pre-paid for.)
Yes. Yes it is.
Customer: Hi, I don’t see any of the lab readers for Physics 6L.
Me: We are currently sold out. You can pay for it now and we’ll have it ready by tomorrow afternoon.
Customer: (Not pleased.) Really? OK…I guess I have to. But my lab’s this afternoon.
Me: …
Customer: But that’s my fault.
We hide all the used books…
Customer: (Looking on the shelf where there are only new books.) You don’t have any used books back there?
Co-worker: If we did they’d be on the shelf.
Guess how many times a day we get to say this?
You’re right, I’m lying
Customer: Hi, I’m looking for the Biostatistics book.
Me: OK, what department and course number is that class?
Customer: Uhh…AMS 7.
Me: OK, we’re actually sold out o-
Customer: I don’t believe you.
Me: Um, excuse me?
Customer: I don’t believe you.
(I look at him for a second.)
Me: Well it is in fact sold out. You can do a pre-pay order and have one in about a week.
(Customer stands looking down, frustrated for a moment.)
Customer: OK. (Walks away.)
